บริษัท บลาเค็นแฮม (ประเทศไทย) จำกัด

Assist in office management and organization procedures. Assit in the searching and ordering office supplies. Assit in monitoring stocks of office supplies. To do the accounting data entry. Undertake basic bookkeeping tasks and issue Receipts, Invoices. Answering the phone to take messages or redirecting calls to appropriate colleagues. To deliver and collect company documents to and from the appropriate business as assigned. Perform other office duties as assigned.

Prepare graphic design work, illustration, layout with sketches and mock-ups. Handle graphical content for all of platforms including websites, print media and social media. Product design. Produce videos, photography, animated graphics and other electronic multimedia. To answer inquiries of room rates, outlets and room locations. To handle online marketing. To handle promotion package plan. To handle with hotel website. To respond all guest reservation requests and accurate guest service at all times. To handle with the walk in guest, Agent and all online channels like hotel wesite, Booking.com, Agoda, Expedia and etc. To answers telephone calls, conveys messages, and monitors the flow of e-mail. Co-ordinate with the channel manager or software vendors for any availability, rate or booking. Receive contracts detailing room allotments and creates allotments on the hotel management system. Update No-shows and cancellations on all OTA's to avoid and unwanted commissions. Knows the selling status, rates, and benefits of all packages plans. Processes cancellations and modifications and promptly relays this information to the front desk. Understands the hotel's policy on guaranteed reservations, non refundable and no-shows. Communicates reservation information with the front desk. To help develop room revenue and occupancy forecasts. Other duties as assigned.

A good service mind is the key to succeed in our property and make our valued guests satisfied. Handling hotel bookings by phone and in person. Handling email, letter, fax and face-to-face communication. Completing procedures for daily check-in and check-out. Preparing bills and taking payments. Handling special requests (restaurant reservations, tours, birthday cakes.) Handling guest complaints and providing favorable solution for the guest.