ONE EVER PROPERTY MANAGEMENT CO., LTD.

Responsible for providing a welcoming, efficient check-in for each guest. Modify and update the respective folios of the hotel guests. Create delights for our guests by attending to their needs and performing our Whatever/Whenever.

Control, follow up on operational plans and policies at the divisional level, provide consultation, and evaluate results. Solve problems in operation so that the responsible departments can operate efficiently. Determine the annual action plan to be in line with the budget. Prepare internal computer records and keep them up to date. Offer IT technical support to hotel staff and guests; Operate daily / weekly / monthly / quarterly / yearly IT maintenance work ; Complete daily logs about system maintenance.

Oversees the front desk operations, including check-in/check-out processes, room assignments, and reservations. Handling cash transactions, processing payments, and refunds. Resolving any issues or emergencies that arise, whether related to guests, staff, or operational challenges. Ensuring all front office operations adhere to hotel policies, legal regulations, and industry standards. Prepare the department's annual budget Oversee the preparation of work schedules ensuring that all sections are properly manned based on productivity levels and forecasted occupancy. Ensure the full range of Front Office services such as Concierge, Front Desk, Guest Service Centre, Airport Representative, Club etc. are up to the required standard.

Assists the DOS in the development of Public Relations and Promotion plans and in budget preparation. Represents and promotes the hotel by maintaining constant contact with the media, local community, the customer base and Wanda Hotels and Resorts Headquarter offices. Ensure all daily tasks and assigned tasked are completed in a timely fashion. Brand by meeting corporate standards in all collateral and advertising material.

Ensuring all front office operations adhere to hotel policies, legal regulations, and industry standards. Prepare the department's annual budget. Evaluate the performance of the front desk. Related paperwork, including various licenses. If the candidate have experience in sales, is an advantage for this position.